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Delivery & Returns

Delivery can be to any address as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.

All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Delivery is next working day subject to availability. However, delivery may take up to five working days.

The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.

Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time.

RC Revolt will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and RC Revolt shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Postage
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order. All orders taken before 1pm will be processed and sent for delivery by 5pm the same day.

Force Majeure
RC Revolt shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the RC Revolt website, or by phoning us on 0844 357 4413.

Returns
If you need to return a product purchased from RC Revolt then you have 28 working days to do so.  The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.

The goods should also be returned with their original box, packing and accessories.

If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days.

Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.

Please contact RC Revolt for your items return address as a majority of items must be returned to the manufacturer or distributor.

This returns policy does not affect your legal rights.

If for any reason you need to return an item please first read the below important information:

A lot of the products we sell are proper hobby models and it is normal for beginners to sometimes struggle when using for the first time and therefore think there may be a problem with the product. With a little help and advice a lot of beginners who thought they may have a problem actually find they were just making a simple mistake and that their model is in perfect working order.

If you are returning due to a technical issue please ensure that you have first read through our Frequently Asked Questions and if that does not help that you have emailed (info@rcrevolt.co.uk) or called (0844 357 4413) to make sure that there is not a simple solution to your problem.

If after contacting us you still need to return your model please fill out the below form, print and sign, and then attach to the outside of the package. Parcels will be rejected if this form is not attached to the outside of the package and completed in full. Returns should be sent to the address we provide for your particular model.

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Full name
Email
Telephone

Address (from)
Post Code
Order No (if available)
Returns Ref This ref is only needed for items that have been used. A fuel powered model that has had fuel through it is classed as used, as is an electric model that has had the battery charged. This ref will be given you you by email or phone when you contact us to first explain the problem. This ref is not needed for items that are being returned exactly as new.
Reason for return

item
If faulty, give description of fault
Conditions

1. Items returned as new for a refund will be refunded in full less our original p&p costs. For most models this is £10 and for spare parts this will be the p&p that you originally paid.
2. Items returned as new for a refund must be packaged carefully so that the original packaging is also as new. There may be extra charges if an item is returned with a tatty box.
3. If an item is being returned as faulty and we find the item is faulty then we can refund your return postage costs up to £10. Please contact us if you need help finding a cheap courier.
4. If an item is returned as faulty but we find that the item is in fact not faulty and that the problem is down to user error etc then there would be a charge. With most models this is £15 labour fee plus £10 return postage fee.
5. RC Revolt employs a team of highly experienced model engineers. All decisions of our engineers is final. We ourselves have warranty on all our products from our suppliers so have no reason to be biased with warranty issues.
Confirmation I have read and agree to the above terms.
   
Signed (please sign after printing)
  Once completed please print this form and attach to the outside of your package.

 

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